Job description
About the Role
We are looking for an analyst to support our card issuing team across product development, payment operations and integrations.
The work includes investigating payment issues, analysing transaction flows, preparing requirements and coordinating with clients, processors and internal teams. The balance of responsibilities will reflect your experience and the team's priorities.
Responsibilities
• Investigate payment, operational and integration issues and follow them through to resolution.
• Analyse payment flows, including authorization, presentment, reversals, refunds, fees and settlement.
• Use transaction data, logs, API messages and processor information to understand issues.
• Prepare clear IT tickets, requirements, process descriptions and expected system behaviour.
• Review technical, card-scheme and regulatory documentation and identify practical implications.
• Coordinate with clients, processors, partners and internal teams; support testing and rollout.
• Separate facts from assumptions, identify likely causes and propose next actions and improvements.
We welcome different combinations of business, operational and technical experience. You do not need every skill listed below. We will consider gaps in specific tools or payment domains where you demonstrate analytical ability, ownership and the ability to learn independently.
About you
• Relevant experience in payments or fintech, including business analysis, payment operations, integrations, processing or technical support.
• Understanding of payment processes and the ability to learn card-payment flows and business rules.
• Strong analytical skills: structure information, investigate discrepancies and identify missing scenarios.
• Ability to communicate clearly with business and technical colleagues, clients and partners.
• Ability to turn findings and business needs into clear tickets, requirements or process descriptions.
• Clear written English for emails, tickets and documentation.
• Ownership, organisation and reliable follow-up, with the ability to work independently.
• Comfortable using AI tools for research, analysis and drafting while independently verifying the output.
NICE TO HAVE:
• Card issuing, acquiring or processor experience; familiarity with Mastercard or Visa.
• Experience with APIs, JSON, webhooks, transaction logs, Postman or similar tools.
• Familiarity with card-scheme rules, PSD2, SCA or AML/KYC.
SQL, data analysis, field mappings or integration testing.
• Exposure to digital wallets, tokenisation, 3DS/ACS, ATM transactions, FX or chargebacks.
We offer
• Competitive salary, depending on experience and qualifications.
• Health insurance.
• Free parking.
• Professional and collaborative environment in an international fintech company.
• Opportunities for professional development and career growth.
RECRUITMENT PROCESS
We will contact only candidates who have been shortlisted for an interview.
We’d love to meet you and tell you more about life at FINCI.
[email protected]Join our team of action takers
- Our strong team of great individuals are here to help you.
- Join the team of dreamers, believers and achievers.
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